FAQ

They come from millenary Farga olive trees, which are fewer in number and yield lower volumes compared to other olive trees and varieties. These are isolated, massive trees that are difficult to harvest and produce very small amounts of oil. Additionally, we work with endangered varieties like Canetera, which has extraordinary organoleptic properties but low yield. All of this, combined with the special design of our handmade white porcelain oil cruet, makes EL POAIG oils the most exclusive in the world.

The only difference between olive oils around the world is whether they are well-made or poorly made, depending on whether they meet high-quality standards and are processed correctly. Beyond this, it’s the variety, the skill of the master miller, and the technology used that makes the difference. However, there is one distinction: millenary olive oil is not only among the best in the world for its aroma and taste, but when you purchase a bottle of EL MIL DEL POAIG, you acquire part of a millenary landscape—the fruit of trees over a thousand years old. You help prevent the indiscriminate felling of these natural monuments and honor the work of the people of the MAESTRAT, who have ensured these trees survive today. It’s more than just oil—it's health, history, tradition, and beauty.

There are many differences in aroma and flavor. But above all, extra virgin olive oils come from fresh fruit, with proper production processes at low temperatures to avoid oxidation and fermentation. They are evaluated by the tasting panel as EXTRA VIRGIN OLIVE OIL, considering their organoleptic properties, the intensity and diversity of aromas, taste, and aftertaste.

Color does not affect the quality of the oil. It is due to various factors, such as the variety used in production, and it does not influence the quality. But if you enjoy admiring it, our oil cruets are designed to let you appreciate the contrast between the oil and the white porcelain.

The health benefits of olive oil are countless. Thanks to its high content of monounsaturated fats, its benefits include: cardiovascular protection, increased good cholesterol (HDL), reduced thrombosis, blood pressure control, diabetes prevention, Alzheimer’s prevention, anti-inflammatory and antioxidant properties, cell growth stimulation, and a source of vitamin E. Some ongoing studies suggest that extra virgin olive oil may have antitumor activity in certain types of cancer.

Yes, the type of container impacts the oil’s preservation and its properties. Oil should be stored in opaque containers to avoid light exposure, and in materials that maintain temperature balance to protect the oil’s qualities. For this reason, EL POAIG’s most precious oils are packaged in porcelain and dark glass.

Acidity indicates the breakdown of olive oil during production and measures the amount of free fatty acids it contains. A certain degree of acidity is normal, as the degradation process begins the moment the olives are harvested. Higher acidity indicates slower or inadequate processing, which leads to lower oil quality. Acidity should not be confused with bitterness, which is influenced by factors such as the variety and polyphenol content. A good bitterness can be both enjoyable and healthy.

It’s important to protect it from light and store it in a cool, dry place without significant temperature changes.

The consumption time for extra virgin olive oil depends on several factors, including how it’s stored after production (EL POAIG oils are preserved in a protective atmosphere, without oxygen, and with noble gases until packaging, which is done on demand) and the variety of the oil. Some highly aromatic varieties have greater volatility and lose their polyphenolic properties more quickly. Based on these factors, MANUEL ARNAU, EL POAIG’s master miller, decides the best-before dates each season.

You can cook perfectly well with EL POAIG oils, as they are well-structured oils with all their properties intact. However, we recommend consuming them raw to fully appreciate their aroma and taste, and to prevent any alteration of their composition, making them a perfect healthy addition to any diet.

Please contact our customer service at elpoaig@elpoaig.com and attach one or more photos showing the damage. Once we receive the email, we will inform you of how to proceed to get a replacement. For more information, you can consult our return policy.

If you’re eager to try it and can’t wait, we can send it EXPRESS, and depending on the delivery location, it will arrive within a maximum of 4 days. If you’re willing to wait, you’ll receive it for free in 5 to 9 days.

Send us an email with all your details to elpoaig@elpoaig.com, and we’ll send you the invoice via email.

Shipping is free worldwide, unless you need it urgently, in which case you can pay for EXPRESS shipping

We ship our oils worldwide. If you don’t see Hong Kong or Japan on the list, it’s because we distribute directly in those countries. Due to certain difficulties, we don’t currently distribute in mainland China. If you need more information or don’t see your country listed, please contact us at elpoaig@elpoaig.com.

Yes

You can pay via PayPal, Visa, Amex, Apple Pay, Mastercard, Google Pay, and others. Don’t see your preferred payment method? Write to us, and we’ll try to implement it.

We don’t automatically send certificates with the bottle to avoid sending too much paperwork. However, we can email you the organic oil certificate, the millenary olive tree certificate, and the quality certificate, properly stamped and signed.

Yes, we can customize your bottle of EL MIL DEL POAIG and EL VERD DEL POAIG with your message silk-screened directly onto the bottle, if you wish. This process takes a bit longer, as each bottle is handmade and goes through a firing process specifically for you. If you’re interested, please contact us at elpoaig@elpoaig.com. For CARMEN DEL POAIG, this service is not currently available, but we can discuss it if needed.

You’ll see that you can cancel the shipment of any invoice or receipt on the purchase page, so the oil can arrive wherever you want. The billing address and shipping address can be different.

In the section where you can write a message, you can include what you’d like us to send. However, if you’re planning to send something the length of “In Search of Lost Time” by Marcel Proust, we won’t be able to include it due to size constraints. Remember that short messages often touch the heart more deeply (just a suggestion—you can write whatever you want, and we’ll send it with love).

Send us whatever you want—a suggestion, criticism, or request—and if we can make it happen, we will. At EL POAIG, we produce some of the best oils in the world, but we never know our true potential until someone puts us to the test.